Process

A structured RCM workflow with clear ownership and next actions.

SRZ uses a practical operating model designed to make billing work visible, measurable, and easier to manage.

Workflow assessment

We review current systems, payer mix, volumes, reports, denial patterns, and handoff points.

We define work queues, documentation requirements, status categories, escalation rules, and reporting cadence.

Teams work billing, eligibility, authorization, posting, denials, or AR based on the assigned workflow.

Exceptions, high-risk accounts, coding questions, payer issues, and client-facing reports are reviewed before escalation.

We identify recurring issues, update workflows, and provide status reporting that helps clients act faster.